TIC-041 Introduction to Call/Contact Centers

Aim - This course is intended to provide trainees with a basic technical understanding of how Call / Contact Centres are planned and specified, the component parts and the function of all the physical elements which comprise a Call / Contact Centre.
Who should attend - This course is intended for all staff who need a basic technical understanding of how Call / Contact Centres are planned and specified, the component parts and the function of all the physical elements which comprise a Call / Contact Centre.